Long story short, I came to Lex today and had to remove my license plate for the county clerk. It had been in so long, one stripped and the other broke off inside the threads! I was in a jam and short on time …… I pulled into Fleet Doc as I was close…… knowing it was Friday afternoon and I was walking in I didn’t have my expectations high of being able to draw anyone away for such a non-emergent issue . I was greeted by Devon who I shared my problem with, without hesitation, he stopped what he was doing and came outside and offered to help evaluate the issue. He was joined by another staff member who I failed to get his name, but they both worked to free the stripped nut so I could get the plate off and get to clerks office before they closed. When they were done, they said “glad to help” and not only did they not take advantage and overcharge me, they REFUSED to allow me to pay anything and told me “we all need a little help sometimes”. I simply can’t thank them enough and praise their customer service. You just do not run across that type of business culture everyday, and it was so evident it was genuine and offered with no expectation of anything. I was humbled and hope that anyone who is in need of their device will visit them and grant them an opportunity to help you in the future, I know I will. Thanks guys, way to represent your business and for the kind gesture, it did not go unappreciated!
Paul, this is Jim Bryant, one of the owners. Your words absolutely warms my heart. We strive to do it right and when a review like yours shows up, it feels like we are on the right path. Devon is awesome and he generates an impact on everyone he meets. Thank you for your kind words!! Jim
- Fleet Doc LLC